Typical training program in Certificate IV Hospitality

In a previous blog, we told the story of Maya, who transferred her university aspirations for architecture to a passion for working in hospitality. Since hearing Maya’s story, there has been considerable interest in what doing a Certificate IV in Hospitality would entail.

Hospitality training is invariably a mix of on- and off-the-job training. The off-the-job training will most likely include at least some virtual delivery. Virtual delivery facilitates more regular contact with the trainer and the opportunity for the learner to ask “just-in-time questions”. It is also the way that PD often occurs in the workplace nowadays. The most popular way of doing practical skills training is with a traineeship program where the learner is employed and earning an income while they are learning. However, if a learner is not able to secure employment for a traineeship, a similar style of training can be achieved with work experience.

Key subjects delivered include:

Customer Service Excellence

• Building rapport with customers and handling inquiries and complaints effectively.
• Enhancing guest experience through personalised service.

Leadership and Teamwork

• Motivating and managing staff to achieve high performance.
• Delegating tasks and managing team dynamics.

Operational Efficiency

• Streamlining processes to improve efficiency and productivity.
• Managing resources effectively, including inventory and staffing.

Financial Acumen

• Understanding financial reports and managing budgets.
• Implementing cost control measures to maximize profitability.

Problem-Solving and Decision-Making

• Addressing operational challenges with creative and effective solutions.
• Making informed decisions based on data and industry trends.

Training in a Certificate IV in Hospitality course is both diverse and dynamic, combining theoretical knowledge with practical skills to prepare students for leadership roles in the hospitality industry. The hands-on experience and real-world application make it an engaging and rewarding learning journey.

Career outcomes include supervisory or duty manager roles. More specialised roles include Food and Beverage Supervisor, Front Office Supervisor, or Event Coordinator.