The SIT30622 Certificate III in Hospitality qualification will help you develop the skills and knowledge to perform the roles in hospitality service, sales, operational skills, and a sound knowledge of industry operations. Using discretion and judgment and under limited supervision, you will acquire the skills and knowledge to perform work activities to a competent level. You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively, and how to provide quality service to customers, including establishing rapport, determining and addressing their needs, and responding to and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.
