Customer Service Skill Set
Retail, finance, pharmacy, hospitality, business, tourism… what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work.
Course Dates
Click on the relevant registration link and complete the enrolment form. Our Support Team will contact you to discuss your course requirements. If you have any questions please contact us.
There are currently no scheduled dates.
Course Dates
Course Content
Delivery Methods
Course Duration
Course Fees
Funding Eligibility
Entry Requirements
This skill set consists of the following units of competencies:
- SIRXSLS002 Follow point-of-sale procedures
- SIRXIND001 Work effectively in a service environment
- SIRXCEG001 Engage the customer
- SIRXIND003 Organise personal work requirements
- SIRXCOM001 Communicate in the workplace to support team and customer outcomes
- SIRXPDK001 Advise on products and services
You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem-solving skills.
Additionally, you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.
For information on the delivery methods available at Skills Strategies International see Delivery Methods.
This course is delivered over either 3 or 6 weeks.
Completion of the course depends on each individual student and when all assessments are successfully completed.
 | This course is free under the Jobs and Skills WA Skills Ready initiative. All fees are 100% subsidised by the WA State Government so that there is no cost to you. Fees apply for non-eligible students. |
| Enrolment Type | Tuition Fee |
| Concession | Free |
| Non-Concession | $121.50 |
The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
This course is 100% free for eligible students that meet one or more of the following criteria:
