Unlocking Potential: The Advantages of Higher-Level Qualifications in Service Industries

Service industries such as hospitality, tourism, and retail are relatively easy to secure employment without a qualification because there is a high demand for labour. This is especially in peak seasons and times of low immigration. There is often a high turnover in these service industries. This is partially due to the low skills required and typically employing students and backpackers. These jobs are usually entry level and employers train on the job enabling new hires to become competent in the low-level skills fairly quickly.

The priority skill in these positions is customer service and employers prioritize a friendly demeanor and a customer-focused attitude. These skills are highly transferable from other industries and can usually be easily gauged at interviews.

However, if an employee is looking for enhanced career prospects a qualification can open doors to higher-level positions such as management roles. Entry-level positions in service industries are known for their low pay levels but management positions command higher salaries, bonuses, and enhanced conditions. Skill development at higher levels includes subjects such as management, human resource management, finance, and marketing. Training in these areas often includes hands-on experience together with theoretical concepts that underpin the practical skills.

Holding a higher-level qualification provides credibility for both the individual and the organisation. There is also better job security as individuals with these skills can ride and direct some of the challenges and changes that occur in the service industries.

Studying a management qualification invariably covers the crucial compliance requirements for the industry ensuring added benefits for the employer. Qualifications may also include industry specializations which can provide a business with a competitive advantage. These specializations also provide an individual with a competitive advantage in the job market.

Service industry jobs are in high demand in the international market and having a qualification that verifies your skills can provide those young people desiring international travel opportunities.

In summary, while entry-level positions in retail, tourism, and hospitality usually don’t add much value for an employer, holding higher-level qualifications can benefit both the employer and the individual. The employee is likely to be a long-term prospect and bring a range of higher-level skills that will provide a competitive advantage for the business.